Shipping policy

Shipping Policy

Last updated: August 14, 2026

Where we ship

We ship to the United States, Canada and Mexico. We do not currently ship anywhere else.

Processing and delivery times

Order processing	2–3 business days
Delivery after dispatch	1–3 business days

Orders are processed Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees, and may be extended during high-demand periods. Alaska, Hawaii and US territories may take longer, and so may deliveries to Canada and Mexico, where the parcel has to clear customs.

Shipping costs

Shipping is free on every order, to all three countries we serve. There is no minimum order value and no shipping charge is added at checkout.

The only exception is a reshipment caused by an incorrect or incomplete delivery address, described below.

Customs and import charges

Free shipping covers the cost of carriage only. Orders delivered to Canada or Mexico may be subject to import duties, taxes or customs handling fees set by the destination country. Where these apply they are charged by the carrier or customs authority, not by us, and they are the recipient's responsibility. We cannot calculate or refund them, and a parcel refused at customs is treated as a return.

Tracking

Once your order ships you will receive a confirmation email with tracking information. Allow 48–72 hours for tracking to begin updating.

Delays

Delays may arise from weather, carrier issues, high volume or incorrect addresses. We are not responsible for delays caused by carriers or by events outside our control.

Incorrect or incomplete addresses

Please check your address before completing your order. Orders returned as undeliverable because of an incorrect or incomplete address may incur an additional shipping charge before being resent.

Damaged or missing packages

If your order arrives damaged, photograph the packaging and contents and email hello@lumvelleofficial.com with your order number within 48 hours. If a package is marked delivered but you have not received it, contact the carrier first and then let us know.

Contact

LKS LLC
650 NW 30th St, Miami, FL 33127, United States
Email: hello@lumvelleofficial.com